Terms of Service

The following page contains information and links to the agreements for products and services available through Hansoken Cloud.

This Hansoken Cloud Terms of Service (the “Agreement”) contains the terms and conditions that govern your access to and use of the Service Offerings (as defined below) and is an agreement between Hansoken Cloud (“Hansoken Cloud”) and you or the entity you represent (the “Subscriber”). This agreement takes effect when you click an “I Accept” button or check box presented with these terms, or when you click an “Order” button, or when you use any of the Services (the “Effective Date”). You represent to us that you are lawfully able to enter into contracts (e.g. You are not a minor). If you are entering into this Agreement for an entity, such as the company you work for, You represent to us that you have legal authority to bind that entity. You acknowledge that you have read the Agreement, and You agree to its terms and conditions and all policies posted on the Hansoken Cloud Website.

 

As referred to in this Agreement, and

1. Definitions and Interpretations

“API” refers to an application program interface. “Business Hours” refers to a period of time commencing from 9.30 a.m. to 6.30 p.m. on any Monday to Friday excluding a Public Holiday based on Singapore calendar. “Hansoken Cloud Website” refers to the Site located at the URL https://cloud.hansoken.com, https://www.hansoken.cloud, or any other successor sites owned or maintained by Hansoken Cloud. “Hansoken Cloud Internet Server” refers to Hansoken Cloud or its affiliates’ computer system that the Customer connects to receive the Services. “Services” refers to the web services made available by Hansoken Cloud or its affiliates. “Site” or “Website” refers to a World Wide Web site.

2. General

Shared hosting (Including only Affordable Web Hosting, Small Medium Enterprise Hosting and Email Hosting) is intended for the subscriber’s use only. Subscriber may not sublet, sublease, subhost, or give away any portion of the resources to anyone other than the subscriber. Examples include: creating sub-accounts for other people (for profit or otherwise), hosting of multiple commercial or non-commercial entities that are not directly owned by the Subscriber, resale of sub-accounts, etc. Doing so will result in immediate account termination.

 

Terms Of Service are subject to change without any prior notification. Anything not listed in the Terms of Service is open to interpretation and change by Hansoken Cloud management without prior notice. These Terms of Service are a legally binding contract between the Subscriber and Hansoken Cloud. By opening an account, the subscriber agrees to the above-stated terms.

– All prices, with the exception of the 30-day money back guarantee, are non-refundable and non-negotiable.

– The 30-day money back guarantee only pertains to shared hosting plans.

– Any violation of these Terms of Service will result in termination of the account. Hansoken Cloud maintains the right to terminate accounts without prior notification.

– We reserve the right to remove any account with 15 days prior notice via email or by other means.

The above stated Terms of Service is last updated on 18 September 2019.

 

The term of this Agreement will commence on the Effective Date and will remain in effect until terminated by the Subscriber or Hansoken Cloud in accordance with the Termination Clause of this Agreement.

3. Term

General.

Unless sooner terminated pursuant to other terms of this Agreement, and except as otherwise provided in this Agreement or other Supplemental Agreement, this Agreement shall be for an initial term of one month and shall be automatically renewed each month for additional one month period.

 

Special Promotion.

If Subscriber have subscribed to the Services via special campaigns or promotions, the special terms and conditions of the respective campaigns or promotions (“Campaign Terms & Conditions”) shall prevail in the event of conflict between the terms and conditions of this Agreement and the Campaign Terms & Conditions, unless expressly provided in the Campaign Terms & Conditions.

4. Content

All services provided by Hansoken Cloud are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any local or international law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, material that jeopardizes national security, or material protected by trade secret or other laws. The subscriber agrees to indemnify and hold harmless Hansoken Cloud, from any claims resulting from the subscriber’s use of Hansoken Cloud’s services which damages the subscriber or any other party.

Note: Pornography and sex related merchandising are prohibited on any Hansoken Cloud hosting account. This includes sites that may imply sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Hansoken Cloud servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of prohibited content (i.e. in the form of website material, domain names, or links) include, but are not limited to, the following:

– IRC software
– Pirated software
– Hacking sites, programs or archives
– Warez sites
– Phishing sites
– Distribution of music files or any other material in which the account holder does not own the copyright.
– Adult sites
– Pharmaceuticals/Drug Sites
– Game Servers (dedicated game server programs)
– Engaging in or promoting behavior that is defamatory, harassing, abusive or otherwise objectionable

Hansoken Cloud will be the sole arbiter as to what constitutes a violation of this provision. Content that does not meet these standards will be removed without prior notice to the subscriber.

The responsibility for ensuring compliance to illegal or unlawful activities rests primarily with the subscriber. Hansoken Cloud will not, as a standard practice, monitor its subscribers to ensure that they comply with this policy or any applicable laws. However, when Hansoken Cloud becomes aware of these activities, action may be taken to suppress these activities, including but not limited to, removing the information, shutting down an account or website, or any other action deemed appropriate.

Hansoken Cloud reserves the right to directly take action against a customer of a subscriber in violation of these policies. Hansoken Cloud also reserves the right to take action against the Hansoken Cloud subscriber because of activities of a customer of the subscriber. Any Hansoken Cloud subscribers will cooperate with Hansoken Cloud in any corrective or preventive action that Hansoken Cloud deems necessary. Failure to do so is a violation of Hansoken Cloud’s policy.

From a security standpoint, Hansoken Cloud recommends that all its subscribers assume that all of their online communications are inherently insecure and take steps to enforce the security of information transmitted. Hansoken Cloud cannot take any responsibility for the security of information transmitted using Hansoken Cloud’s facilities.

Hansoken Cloud will not monitor the content of electronic messages sent or received by its subscribers unless required by law, government authority, or when public safety is at stake. To maintain the operation of Hansoken Cloud’s networks, and to comply with public safety, court orders, subpoenas, summons, discovery requests, warrants, statutes, regulations, or government requests, Hansoken Cloud may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site residing on our servers. Hansoken Cloud assumes no obligation to inform the subscriber that this information has been provided, and in some cases may be prohibited by law from giving such notice.

Hansoken Cloud expects that its subscribers who provide internet services to others have to comply fully with all applicable laws. A subscriber’s failure to comply with any laws will violate Hansoken Cloud policy. In subscribing to services from Hansoken Cloud, subscribers indemnify Hansoken Cloud for any violation of the service agreement, law, or Hansoken Cloud policy, that results in loss to Hansoken Cloud or the bringing of any claim against Hansoken Cloud by any third-party. This means that if Hansoken Cloud is sued because of a subscriber’s activity or customer of a subscriber’s activity, the subscriber will pay any damages awarded against Hansoken Cloud, plus costs and reasonable attorneys’ fees.

To report cases of prohibited content, please send an email to abuse@hansoken.cloud, and an investigation will be conducted. Account holders in violation of any local or international law will not be condoned and will be shut down.

5. Housing of any of the following files is considered a violation of the terms of service:

IRC – We currently do not allow IRC, Egg Drops, BNC, or IRC bots to be operated on our servers or network. Files with references to IRC or any likeness thereof are prohibited. Also any program that acts like an IRC server or that provide chat functions that run as background processes are not allowed.

Proxies – We do not allow proxy servers of any kind, whether for personal or business use. Files with references to any proxy or likeness thereof are prohibited.

PortScanning – We do not allow any kind of portscanning to be done on or from our servers or network.

ShoutCast Servers – We do not allow Shoutcast Servers due to bandwidth and load issues.

Background Running Programs – We ask that users request permission before enabling persistent background processes of substantial load. Unauthorized background processes shall result in immediate termination of the account. Hansoken Cloud maintains the right to cancel accounts at its discretion.

PHP Shell – PHP Shells or any likeness thereof are prohibited. Files with any reference to PHP Shells or likeness thereof are prohibited.

6. Commercial Advertising (Email)

6.1. Spamming

i.e. the sending of unsolicited email, from any Hansoken Cloud server or any server located on the Hansoken Cloud network is STRICTLY prohibited. Hansoken Cloud will be the sole arbiter as to what constitutes a violation of this provision. This also includes Optin Optout mail programs and mail that either directly or indirectly references a domain contained within an account at Hansoken Cloud.

6.2. Running Unconfirmed Mailing Lists

Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Hansoken Cloud customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any Hansoken Cloud-hosted domain, or referencing any Hansoken Cloud account, is prohibited.

6.3. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks is prohibited.

6.4. Email address cultivating, or any unauthorized collecting of email addresses without prior notification of the email address owner is strictly prohibited.

6.5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is prohibited.

7. Server Abuse

Any attempts to undermine or cause harm to a Hansoken Cloud server or subscriber of Hansoken Cloud is strictly prohibited including, but not limited to:

– Logging into a server or account that you are not authorized to access
– Accessing data or taking any action to obtain services not intended for you or your use
– Attempting to probe, scan or test the vulnerability of any system, subsystem or network
– Tampering, hacking, modifying, or otherwise corrupting or breaching security or authentication measures without proper authorization
– Transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer’s functionality or the operation of the System
– Interfering with, intercepting or expropriating any system, data or information
– Interfering with service to any user, host or network including, without limitation, by means of overloading, “flooding,” “mailbombing,” or “crashing” any computer system

8. Fees and Payment

8.1. General.

Upon submission of the Order and acceptance by Hansoken Cloud, Subscriber shall pay to Hansoken Cloud a refundable deposit and other charges, fees and rentals for the Services and/or equipment, as the case may be, which shall be at the rates prescribed on the Hansoken Cloud website from time to time and payable in advance or at such other time in accordance with Hansoken Cloud’ policy or requirements. The said charges, fees and rentals shall commence from the Effective Date.

 

8.2. Pay Promptly.

Subscriber shall promptly pay on demand by Hansoken Cloud and at the times stipulated in such demand all charges, fees, rentals, costs or other amounts in connection with the Services. Subscriber shall continue to be liable for any applicable charges during the period of interruption or loss of Services from any cause whatsoever.

 

8.3. Prepayment.

Hansoken Cloud may accept prepayment for services to be provided under this Agreement, but such acceptance shall not modify or extend the term of this Agreement.

 

8.4. Monthly Service Fees.

Fees for service ordered by the Subscriber shall begin on the date of the initial order and that date shall serve as the monthly anniversary date (“Anniversary Billing Date”) for all future billings including one time fees, upgrades, additional services, cancellations and service credits. Fees are due in advance of the monthly service cycle and will be billed on the anniversary date of each month.

 

8.5. Upgrade Fees.

Upgrades ordered on the Anniversary Billing Date will be billed for a full month service and will continue each month on the Anniversary Billing Date. Upgrades ordered after the normal Anniversary Billing Date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing Anniversary Billing Date.

 

8.6. Hourly Service Fees.

For any services offered by Hansoken Cloud on an hourly basis (“Hourly Services”), Subscriber shall specify the period of time for which the Hourly Services are requested, or cancel at any time. The minimum period of time for which Hourly Services may be requested is one (“1”) hour and the Subscriber will be billed in full hourly increments, and no breakdown by minutes shall be permitted. Unless otherwise specifically stated in the Terms, Customers who request Hourly Services agree to all terms and conditions in Hansoken Cloud Terms, including but not limited to these Terms and the AUP. Subscriber will be billed for Hourly Services and receive any SLA credits, if applicable, on the Anniversary Billing Date.

 

8.7. Additional Service Fees.

Additional services, not including Hourly Services, ordered on the Anniversary Billing Date will be billed for the full month service and will continue each month on the Anniversary Billing Date. Additional services ordered after the normal Anniversary Billing Date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing Anniversary Billing Date.

 

8.8. One Time Fees.

One time fees, such as setup fees, administrative fees and late fees are due and payable at the time they are incurred, and/or agreed upon in writing or via ticket with Hansoken Cloud’ approval. One time fees, such as bandwidth overages and Hansoken Cloud overages are due and payable upon an invoice following the billing cycle in which they are incurred, and are based on standard rates, or as otherwise agreed upon in writing or via ticket with Hansoken Cloud’ approval.

 

8.9. Full Payment.

All payments due to Hansoken Cloud under this Agreement shall be made in full, without deduction for any reason, including but not limited to, set-off, counterclaim or other equitable or lawful claim.

 

8.10. Returned Item Fees.

Accounts with returned checks and/or e—checks will be assessed a returned item fee as per described in Appendix—I.

 

8.11. Late Fees.

Any payment not received within twenty (20) days of the invoice due date, will be assessed a late payment fee of one and one-half percent (1 1/2%) per month or the highest rate allowed by applicable law, whichever is higher, with a minimum of Late Fee as per described in Appendix—I. Subscriber shall pay to Hansoken Cloud all expenses incurred by Hansoken Cloud in exercising any of its rights under this Agreement or applicable law with respect to a Payment Default or other breach by the Subscriber, including, but not limited to, reasonable attorneys’ fees and the fees of any collection agency retained by Hansoken Cloud. Late Fees will continue to accrue as long as there is an outstanding balance.

 

8.12. Re-Activation Fee for Shared Account.

If Hansoken Cloud suspends the shared account for non-payment, Subscribers shall be allowed to re-instate their use of the Services within Thirty (30) business days of suspension upon approval from Hansoken Cloud and full payment of balances due. A Re-activation Fee as per Appendix—I will be applied.

 

8.13. Re-activation Fee for Cloud Server, Reseller Account, Virtual Private Server, Dedicated Server, Co-location Account.

If Hansoken Cloud disconnects the Cloud Server, Reseller Account, Virtual Private Server, Dedicated Server, Co—location Account for non—payment, the Subscriber shall pay a Re-Activation Fee as per Appendix—I prior to any Re-Activation of the server and notify Hansoken Cloud with proof of payment. Once payment has been received, the account will be activated within Forty eight (48) Business Hours. Hansoken Cloud will maintain an archival copy of the data files for five (5) days after Hansoken Cloud disconnects the server.

 

8.14. New Service Fees.

Fees and charges for any new Service or new feature of a Service will be effective when Hansoken Cloud post updated fees and charges on the Hansoken Cloud Website unless Hansoken Cloud expressly state otherwise in a notice. Hansoken Cloud may increase or add new fees and charges for any existing Services by giving You at least a 30-day advance notice.

 

8.15. Cancellation Fees.

If Subscriber cancel any order after the same has been accepted by Hansoken Cloud, the Subscriber shall be liable to pay a cancellation fee, if any, at Hansoken Cloud prescribed rate for cancellation.

 

8.16. Changes of Fees.

Hansoken Cloud may vary its charges from time to time by returning notice to the Subscriber. All variations will take effect from the date specified in the notice and Subscriber shall be bound to observe and comply with such variations.

 

8.17. Refundable Fees.

Upon termination of this Agreement, Subscriber will receive a prorated refund of any pre-paid, refundable fees for the remainder of any term. Fees for certain services, including but not limited to domain name registration and renewal, setup fees, one time fees, shipping and handling, SSL certificate fees, software license fees, technical charges, unused bandwidth, unused disk space, unused backup space, are not refundable unless provided otherwise specified at Hansoken Cloud Website. Hansoken Cloud may, in its sole discretion, refund other amounts as it deems necessary or advisable.

 

8.18. Money Back Guarantee.

The Services may be eligible to the Hansoken Cloud’ Money Back Guarantee and subject to the Terms of Hansoken Cloud’ Money Back Guarantee Policy as published on Hansoken Cloud Website.

 

8.19. Uptime Guarantee.

The Services may be eligible to the Hansoken Cloud Uptime Guarantee and may be eligible to Outage Event Credit in the form of a credit against future bill of amounts payable by the Subscriber for the provision of the service subject to the Terms of Hansoken Cloud Uptime Guarantee Policy as published on Hansoken Cloud Website.

 

8.20. Transfer of Credit.

Hansoken Cloud may, at its absolute discretion and at any time, set off, consolidate or combine accounts or transfer any monies outstanding to the credit of your account with Hansoken Cloud or any of its related companies of whatever description towards the reduction or discharge of any sum due to Hansoken Cloud by Subscriber under this Agreement.

9. Taxes

9.1. General.

Subscriber will be responsible for the payment of all taxes, duties (including stamp duty), fees and other charges made by any government authority in relation to this Agreement (other than taxes payable on the overall income of Hansoken Cloud).

 

9.2. Indemnity.

Subscriber will pay and indemnify and hold Hansoken Cloud harmless from any and all taxes associated with or arising from the use of the Services, including any penalties and interest and any costs associated with the collection or withholding thereof.

10. Use of the Service Offerings

10.1. General.

Subscriber may access and use the services in accordance with this Agreement. Service Level Agreements (“SLA”) may apply to certain services. Subscriber will adhere to all laws, rules, and regulations applicable to your use of the services, including the Acceptable Use Policy and other Policies as published on Hansoken Cloud Website.

 

10.2. Your Account.

To access the Services, Subscriber must create an Hansoken Cloud Account associated with a valid e–mail address. Subscriber is also known as Primary Contact of your account. Unless explicitly permitted by the Terms of Service, Subscriber may only create one account per email address. Subscribers are responsible for all activities that occur under their account, regardless of whether the activities are undertaken by the Subscriber, their employees or a third party (including their contractors or agents) and, except to extent caused by our breach of Agreement.

 

10.3. Secondary Contact.

Subscriber may appoint a second person as the secondary contact for their Hansoken Cloud Account. Subscribers are responsible for all activities that occur under their account done by their secondary contact.

 

10.4. Unauthorized Access.

Hansoken Cloud and its affiliates are not responsible for unauthorized access to the subscriber’s account. Subscriber shall contact us immediately if the subscriber believe an unauthorized third party may be using their account or if their account information is lost or stolen.

 

10.5. Update Contact Information.

In the event which the Subscriber or their secondary contact’s email address is no longer valid and up to date in our billing system, Subscriber may request us to update their contact information by filling up Billing Account Primary Contact Email Change Form. Subscriber acknowledge and undertake that the information provided is true and accurate and the subscriber shall keep Hansoken Cloud indemnified against all claims, demands, proceedings, losses or damages costs of whatsoever that may be brought against or suffered by Hansoken Cloud as a result of Hansoken Cloud agreeing or conceding to their request above states.

 

10.6. Transfer Account Ownership.

In the event that the Subscriber wish to transfer their account to a new person, Subscriber can appoint a new person to replace the subscriber as the primary contact for their Hansoken Cloud Account. Subscriber can do this by updating the primary contact’s information in Hansoken Cloud Billing System. By appointing a new Primary Contact, Subscriber acknowledge that the new contact is fully aware and agreed to be bound by the Hansoken Cloud Terms and Conditions of this agreement.

 

10.7. Third Party Content.

Third Party Content, such as software applications provided by third parties may be made available directly to the Subscriber via other companies or individuals under separate terms and conditions, including separate fees and charges. Because Hansoken Cloud may not have tested or screened the Third Party Content, the subscriber’s use of any Third Party Content is at their sole risk and Hansoken Cloud shall not be liable for any infringement on intellectual property rights (e.g. copyright, trademark, patent or other proprietary rights)

11. Changes

11.1. To the Services.

Hansoken Cloud may change, discontinue, or deprecate any of the services (including the Services as a whole) or change or remove features or functionality of the Services from time to time. Hansoken Cloud will notify the subscriber of any material change to or discontinuation of the services.

 

11.2. To the APIs.

Hansoken Cloud may change, discontinue or deprecate any APIs for the services from time to time but will use commercially reasonable efforts to continue supporting the previous version of any API changed, discontinued, or deprecated for twelve (12) months after the change, discontinuation, or deprecation (except if doing so (a) would pose a security or intellectual property issue, (b) is economically or technically burdensome, or (c) is needed to comply with the law or requests of governmental entities).

 

11.3. To the Service Level Agreements.

Hansoken Cloud may change, discontinue or add Service Level Agreements from time to time.

12. Provision of Services

12.1. General.

At the request of the Subscriber and subject to acceptance by Hansoken Cloud, Hansoken Cloud will provide the Services.

 

12.2. Maintenance of Hardware and Software.

Unless otherwise indicated in this Agreement, the Services shall not include the provision or maintenance of any computer equipment or software required by the Subscriber to connect to the Hansoken Cloud Internet Server.

 

12.3. Non-Guaranteed of Services.

Hansoken Cloud does not guarantee or warrant the availability of the Services or continuous, uninterrupted or secure access to the Internet.

 

12.4. Right to Suspend.

Hansoken Cloud reserves the right to suspend the Services or any part of them for operational reasons or in an emergency and the Subscriber shall not make any claim or compensation from Hansoken Cloud.

13. Technical Support

13.1. General.

Hansoken Cloud, either directly or through its assignee or licensee, shall provide Technical Support relating to the Subscriber’ Services. Hansoken Cloud may refuse any and all requests for Technical Support with or without reason, in its sole discretion. Any Technical Support that Hansoken Cloud may subsequently agree to provide to the subscriber shall be at Hansoken Cloud’ sole discretion and once commenced, may be terminated at any time by Hansoken Cloud without prior notice to the subscriber and without any liability to Hansoken Cloud.

 

13.2. Third Party Software Support.

Hansoken Cloud does not provide technical support for the third party software. The third party software is offered “as it is”. The provision and offering of third party software by Hansoken Cloud does not constitute an endorsement of the third party software, nor can Hansoken Cloud make any representations or warranties regarding the use and functionality of such third party software.

14. Data Security

14.1. General.

Subscriber acknowledge that Hansoken Cloud shall not be liable for the security of the Subscriber’s data on any of their Equipment or passing over the Services and that Hansoken Cloud shall have no obligation to ensure, and makes no representations or warranties concerning the security of such data. Subscriber shall be solely responsible for the data retrieved, stored or transmitted through the Services.

 

14.2. Unauthorised Access.

Subscriber agree that Hansoken Cloud is not liable for any unauthorised access to the Subscriber’s data even when the access occurs as a result of a fault in equipment or software owned, operated or supplied by Hansoken Cloud.

 

14.3. Log-In Credentials and Private Keys.

Hansoken Cloud log-in credentials and private keys generated by the Services are for the subscriber’s internal use only and the subscriber may not sell, transfer or sublicense them to any other entity or person, except that the subscriber may disclose their Log-in Credentials and Private Key to their agents and subcontractors performing work on their behalf.

 

14.4. Other Security.

Subscribers are responsible for properly configuring and using the Services and taking the necessary steps to maintain appropriate security and protection of their Content, which may include the use of encryption technology to protect the subscriber’s Content from unauthorized access and make routine archiving of their Content.

15. Scheduled Maintenance and Downtime

Hansoken Cloud will use its commercially reasonably efforts to provide services 24 hours a day, 7 days a week. Subscriber acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades (“Scheduled Downtime”); or service malfunctions, and causes beyond Hansoken Cloud’ control or which are not reasonably foreseeable by Hansoken Cloud, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks (e.g. denial of service attacks), or network congestion or other failures. Hansoken Cloud will provide at least 48 hours advance notice to the subscriber for Scheduled Downtimes, and will use commercially reasonable efforts to minimize any other disruption, inaccessibility and/or inoperability of its web servers. Hansoken Cloud has no responsibility for downtime resulting from a user’s actions. Also, the 100% network uptime guarantee does not apply for shared accounts.

16. Backups & Restoration

16.1.  Remote Automatic Data Backup (For Files & Folders)

Hansoken Cloud provides free data backup for SMALL & MEDIUM ENTERPRISE HOSTING and BUSINESS MANAGED HOSTING plans, and disaster recovery service for VPS HOSTING plans. The data backup service is a user-managed backup application, allowing customers to administer their own backup and restoration services from their cPanel account.

-All subscribers are expected and encouraged to perform their regular backups to their local storage/computer.

-All subscribers are urged to perform backups prior to any major updates to their website.

-All free data backups are merely provided as a convenience to the subscribers and Hansoken Cloud will not accept any liability for the availability and completeness of the subscribers’ data backups.

-Hansoken Cloud will maintain up-to-date backups to our best efforts.

 

16.1.1 SMALL & MEDIUM ENTERPRISE HOSTING (DATA BACKUP)

-Data backup will be on a last 2 weeks – 1 copy per week basis

-Free self-service backup & restore application in cPanel.

-Regular automated backups.

 

16.1.2 BUSINESS MANAGED HOSTING (DATA BACKUP)

-Data backup will be on a last 7 days – 7 copy basis.

-Free self-service backup & restore application in cPanel.

-Regular automated backups.

 

16.2. Remote Disaster Recovery Backup (For Image-level Recovery)

Hansoken Cloud provides free disaster recovery backup for VPS HOSTING plans. The disaster recovery service acts as an image-level backup solution for emergency cases.

Disaster Recovery is designed for protecting data loss in emergencies of failure in our full systems and Hansoken Cloud VPS Cluster Infrastructure, to ensure business continuity for Hansoken Cloud and its subscribers in any severe events that may happen to our infrastructure.

-All subscribers are expected and encouraged to perform their regular data backups to their local storage/computer.
-All subscribers are urged to perform backups prior to any major updates to their website.

 

16.2.1 DISASTER RECOVERY FOR VPS HOSTING

-Disaster recovery backup will be on a last 1 day – 1 copy basis.
-Regular automated backups.

 

16.2.2 ENHANCED DISASTER RECOVERY FOR VPS HOSTING

Enhanced Disaster recovery backup with coverage up to last 7 days – 7 copies.
Includes 1 free Full VPS Restoration per month.

 

16.3. Add-on – Automated Daily Backups (Last 7 days – 7 copies)

The premium data backup service will be available as an add-on for SMALL & MEDIUM ENTERPRISE HOSTING and BUSINESS MANAGED HOSTING plans.

Daily backups will be automated by the subscribed backup service, providing up to the last 7 days of backup.

The add-on backup will be on a last 7 days – 7 copies basis.
Includes a self-managed data backup and restoration platform.
Hansoken Cloud will ensure that backup copies are up to date and complete.

* Hansoken Cloud backup service runs on a daily basis and overwrites any prior backups according to the type of backup plan subscribed. The service is provided to shared, business and VPS hosting accounts as a form of convenience. Hansoken Cloud does not maintain backup copies for dedicated hosting accounts. Hansoken Cloud reserves the right to modify or terminate the service at any time.

 

16.4. Email Archiving Function for PRO BUSINESS EMAIL

All PRO BUSINESS EMAIL accounts are provided with an “Email Archiving” function, allowing users to store incoming, outgoing and/or mailing list messages separately, for a specified amount of time. Archived emails will utilise the existing diskspace of the account, and have a retention period of up to 90 days. Users will be able to enable this function in their PRO BUSINESS EMAIL cPanel account (disabled by default).

Please note that for any legacy retention period will be replaced by the new 90-days retention period if the user were to update the archive settings.

 

16.5. Restoration

16.5.1 For SMALL & MEDIUM ENTERPRISE HOSTING and BUSINESS MANAGED HOSTING plans:

– Hansoken Cloud provides a free self-service backup & available in all applicable cPanel hosting accounts.

– Subscribers are able to conduct full account/single file/email/database/cron jobs/SSL Certificates restoration within their cPanel account.

– Subscribers have to ensure that they have the required backup copy.

– Hansoken Cloud will not accept any liability for any loss of data before or after the user’s restoration process.

– Hansoken Cloud provides assisted restoration services on a per request basis. Each request will be chargeable at S$50.

 

16.5.2 For VPS HOSTING plan:

– Disaster recovery services are purely administered in cases of complete server or hardware failure to restore all affected VPS accounts.

– Subscribers are advised to perform regular backups for their VPS accounts, or subscribe to our off-site daily backup services.

– The state of the hosting account will be according to the available backup copy. Any file changes made between the date of the backup copy to the current version will not be kept.

– Individual file/folders restorations are not applicable for VPS HOSTING accounts. Such requests will be chargeable at S$300 per incident.

 

16.6. For customers with Automated Daily Backup add-on – (Last 7 days – 7 copies):

The backup covers files, folders and databases.

16.6.1 Shared Hosting

– Shared Hosting subscribers with the add-on will be entitled to 1 free restoration per month
– Additional restoration requests may be chargeable at S$50 per incident.

 

16.6.2 VPS Hosting

– VPS Hosting subscribers with the add-on will be provided with a Self-Managed Data Restoration platform.

 

16.7 For Managed Restoration and Site Clean-up

Hansoken Cloud provides managed restoration and cleanup services for websites. The backup copy used will be based on the user’s subscribed backup copy, and will be chargeable at S$120 per request for a single website. Hansoken Cloud will restore the site to the latest backup copy, and clean up any malicious files present in the account. Furthermore, Hansoken Cloud will investigate the root cause of the issue, update the related software if necessary and advise subscribers on how to better secure their application and account.

 

16.8 For Reinstatement and Restoration for Terminated Accounts:

Subscribers have the responsibility to ensure that their hosting services are paid duly. For reinstatement and restoration services for terminated accounts, each request will be chargeable up to $150. Reinstatement and restorations of the account will be subjected to the availability of the backup copies.

17. Customer’s data

– Hansoken Cloud will never use or sell existing customer data on our servers, any purpose.

– Hansoken Cloud is not responsible for data loss or for data loss due to third party software that is not maintained and managed by Hansoken Cloud.

– Subscribers have the full responsibility for all files and data and are to maintain their own appropriate backup to safeguard their data. Hansoken Cloud is not responsible for the data residing on their account.

– Hansoken Cloud will not be liable for any data loss that are not within our control, such as in the events of hardware failure, time difference between backed up data and point in time of failure.

 

Only subscribers who subscribed High-Availability (HA) services remote backup will have our data protection guarantee. Hansoken Cloud will ensure the safekeeping and completeness of data residing in our servers, with the exception of storage devices corruption which happens on a rare occurrence

18. Limitations on Email

All hosting accounts are prohibited from conducting mass emailing or email marketing activities. Mass emailing or email marketing activities are determined by the following, but not restricted to:

– The act of sending the same email message to a large number of people at the same time.
– An email message sent to a large number of people at the same time.

 

At Hansoken Cloud’s discretion, we may determine by but not limited to mass sending of emails with similar content that may or may not be promotional or informational in nature.

Hansoken Cloud reserves the right to suspend any found account without any prior notice. Subscribers should consider mass mail/marketing automation services for their mass mailing/email marketing requirements.

The limit for normal email activities are capped at either 200 or 1,000 emails per hour, depending on the plans you are on. If you exceed the set limit, you will be unsuccessful in sending out your emails due to the shared usage of email resources with the other users on the same server. If Subscriber need higher email sending limits, the subscriber may consider our dedicated server plans (more information).

19. Limitations on Use (Server Resources / Bandwidth / Email)

Any account using 15% or more of the server CPU or memory can be suspended and/or terminated.

Misusage of system resources, such as running programmes that consume excessive amounts of CPU, Disk or Network resources is not allowed. Users on VPS or Dedicated Servers are prohibited to utilise the servers for Cryptocurrency Mining activities. Hansoken Cloud reserves the rights to suspend or terminate any user accounts found to have installed and run Bitcoin Miner applications in any of the Hansoken Cloud Products.

20. Fair use on Bandwidth / Data Transfer And What "Unmetered" Means

Hansoken Cloud does not set arbitrary limits on the exact amount of resources a subscriber can use. In good faith and subject to these Terms, Hansoken Cloud makes every commercially-reasonable effort to provide its subscribers with the resources needed to power their web sites successfully, as long as the subscriber’s usage complies with these Terms. By not setting arbitrary limits on resources, Hansoken Cloud is able to provide simple, consistent pricing to subscribers for their websites.

 

In order to ensure a consistent and quality experience for all subscribers, Hansoken Cloud has automated safeguards in place to protect against any one website from consuming too many resources, and adversely impacting the other subscribers until Hansoken Cloud can evaluate said site’s resource needs. Hansoken Cloud’s offering of “unmetered” services is not intended to allow the actions of a single or several subscribers to unfairly or adversely impact the service experienced by other subscribers.

 

Hansoken Cloud’s shared hosting service hosts multiple subscriber web sites from the same server, and allow them to share server resources. Hansoken Cloud’s service is designed to meet the typical needs of individuals and small business website customers. It is NOT intended to support the sustained high demands of large enterprises, international businesses, or non-typical applications better suited to a dedicated server.

 

Hansoken Cloud does not set arbitrary limits on the exact amount of traffic a website can receive or on the amount of content a subscriber can upload to his/her/its website in a given month, as long as the subscriber’s use of the services complies with these Terms. In most cases, a subscriber’s web site will be able to support as much traffic as the subscriber can legitimately acquire. However, Hansoken Cloud reserves the right to limit processor time, bandwidth, processes, memory, or number of files, in cases where it is necessary to prevent other subscribers from being negatively affected.

 

To prevent excessive bandwidth usage in a shared environment, and to maintain the quality of data transfer rates for each shared hosting customer, certain heavy bandwidth-intensive sites are discouraged, such as, but not limited to, the following: file sharing (music, video, etc), game servers, etc. Bandwidth usage is checked daily, and successive abusers will be required to upgrade their plans, or failing that, may be subjected to immediate account suspension.

 

For users that require high data transfer rates, higher resources, and dedicated bandwidth, the subscriber should consider upgrading to a VPS account or Dedicated Server to ensure the best resources for their website. Dedicated bandwidth is only applicable for non-shared web hosting.

21. Log Files (Logs)

For Managed Services, Hansoken Cloud stores any web access log files for a maximum of 30 days only. Hansoken Cloud does not keep web access log files for Unmanaged Services. Should the subscriber have specific log file requirements, e.g. for audit/compliance, do get in touch with our sales team to customise a hosting package that enables the storage of log files.

There will be a one-time processing fee of $500.00 to retrieve rotated log files if deemed required by the subscriber, or for investigation purposes.

22. Domain Names

For all newly registered domain names, subscribers have the responsibility to verify any web or other content related to the domain. This can be done by visiting the domain name in question. If there are any unknown content present, please contact us immediately and our support team will investigate and rectify the issue.

Parked Domain Names: There is no charge for parking additional domain names.

Virtual Domain Names: Additional domains that point to a sub folder (Virtual Domains) are free.

Domain Name Transfers: Hansoken Cloud shall not be held responsible for domain transfers. The account holder is responsible for completing any necessary domain name transfers.

Misspelt Domain Names: For all domain registrations, Hansoken Cloud will not be able to determine if the spelling of the domain name was intended or not. Ownership of deliberately misspelt domain names is common to cater to the different spelling abilities and nature of typographical errors of all internet users, apart from the ownership of the original domain name. Subscribers are to ensure that purchased domain names are spelt accurately and Hansoken Cloud will not be able to provide a refund for misspelt domain names. Specific to only .COM.SG and .SG domains, the subscribers are able to request for a domain name change within 24 hours of the domain name purchase, however subjected to the availability of the new registration and Hansoken Cloud Domain Management team’s approval.

23. Courtesy Services for Customers

All services such as backup and cPanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber’s own backup of any data. Hansoken Cloud is not responsible for lost data or for lost data due to third party software that is not maintained by Hansoken Cloud programming staff. (cPanel is not associated with Hansoken Cloud)

24. Non-disclosure of Confidential Information

Hansoken Clould agrees not to use any Proprietary or Confidential Information (“Confidential Information”) disclosed to it by the subscriber for its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, maintaining and troubleshooting the subscriber’s account.

Confidential Information includes, but not limited to, login information, passwords, files, databases (including, but not limited to, products, services, and customers), web designs, configuration information, or financial information of the subscriber.

25. Service Level Agreement (SLA) - Network

Hansoken Cloud’s goal is to achieve 100% Web Site Availability for all subscribers.

Subject to the exceptions below, if the Web Site Availability of subscriber’s Web site is less than the up-time guarantee of 99.9%, Hansoken Cloud will issue a credit to the subscriber, with the credit being calculated on the basis of the monthly service charge for the affected Services in the following manner:

Upon breaching the 99.9% Up-time Guarantee SLA, for every 30 minutes block of downtime: 5% of customer’s monthly hosting subscription. Maximum compensation is up to 1 month’s worth of the subscriber’s subscribed service that is affected.

Exceptions: Subscriber shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with:

– Circumstances beyond Hansoken Cloud’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA

– Failure of access circuits to Hansoken Cloud networks, unless such failure is caused solely by Hansoken Cloud

– Scheduled maintenance and emergency maintenance and upgrades

– Third-party digital or physical attacks on Hansoken Cloud servers, networks, and data centres, such as distributed denial of service (DDoS) attacks, or other forms of attacks or hacking.

– DNS issues outside the direct control of Hansoken Cloud

– Issues with setup of services e.g. HTTP, FTP, POP, IMAP, or SMTP

– False SLA breaches reported as a result of outages or errors of any Hansoken Cloud measurement system

– Subscriber’s acts or omissions (or acts or omissions of others engaged or authorized by the subscriber), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of Hansoken Cloud’s Terms and Conditions and Acceptable Use Policy

– Subscriber’s software causing a unreasonably high level of server resource usage

– E-mail or webmail delivery and transmission

– DNS (Domain Name Server) Propagation

– Outages elsewhere on the Internet that hinder access to the subscriber’s account. Hansoken Cloud is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Hansoken Cloud will guarantee only those areas considered under the control of Hansoken Cloud: Hansoken Cloud server links to the Internet, Hansoken Cloud’s routers, and Hansoken Cloud’s servers

26. Service Level Agreement (SLA) - Hardware

For hardware-related issues that require a replacement, the hardware replacement is guaranteed to be completed within EIGHT (8) hours. The hardware replacement timer begins once the subscriber opens a support ticket and Hansoken Cloud determines the cause of the problem to be faulty hardware. The time it takes to troubleshoot and identify the issue/solution is outside of the EIGHT (8) hours Hardware SLA. The EIGHT (8) hours Hardware SLA also does not include the time required to install/setup/configure the operating system or applications.

Hardware SLA is not inclusive of the scheduled and upgrade maintenances that Hansoken Cloud carries out occasionally. Hardware SLA is on a per-incident, and per-hardware component basis.

For every 30 minutes of downtime: 5% of subscriber’s monthly hosting subscription. Maximum compensation is up to 1 month’s worth of the subscriber’s subscribed service that is affected.

27. Service Level Agreement (SLA) - 24/7 World-Class Customer Service

Hansoken Cloud offers 24/7 support for its subscribers. The support provided covers only services related to the subscriber’s hosting subscriptions with Hansoken Cloud, and does NOT include application support such as WordPress support, Joomla support, Outlook support, etc.

Hansoken Cloud’s “8-hour resolution time” statement applies to most hosting-related issues that are within our control. External parties such as registrars, hosts, software/service providers, may delay resolution time. Resolution time may also vary due to more complex issues, and in these cases, the Customer will be informed by Hansoken Cloud’s technical support team.

28. Limitation of Damages

Recovery of damages from Hansoken Cloud may not exceed the amount of fees it has collected on the account.

29. Security Policies

Please refer to our document on our security policies.

30. Legacy Products

Hansoken Cloud will continue to honour all legacy product plans, upon the subscriber’s request, for as long as the subscriber does not terminate or cancel the existing subscription services. Hansoken Cloud reserves the right to change/update the subscriber’s plan upon renewal of the subscriber’s product plan.

31. Partners, Person, and Entities, Such As Web Design Partners

Any web design partner listed on our website are included as convenience to our subscribers who are looking for web design services, and are not necessarily reflective of the web design provider’s capabilities, pricing competitiveness, or performance. No representation is being made that any particular web design service provider will meet the subscriber’s expectations. Accordingly, we do not offer advice regarding the quality or suitability of any web design provider and we assume no responsibility or liability for any advice or services rendered by any person or entity mentioned, featured on or linked to from our website.

32. Access and Control Policy

When a new account or domain, as applicable, is registered with or transferred to Hansoken Cloud or with one of its affiliates, the process requires and results in the creation of the following within the records of Hansoken Cloud, in association with said new account or domain: i) Name of person registering; ii) email address; iii) user name; iv) password; and, v) associated payment information, such as Visa, Mastercard, etc., Credit Card Number & Name thereon, etc.

If a person contacts Hansoken Cloud and claims that he or she is entitled to access to an account, website, or domain registered with Hansoken Cloud or its affiliate but is without access (for any reason such as but not limited to forgotten password or forgotten user name, data loss or corruption on personal computer, improperly locked out and so forth), Hansoken Cloud will give access to the person who acceptably evidences he or she has substantially all of:

– name of the person with the registered;

– email address;

– the associated payment information of the person who registered, such as Visa, Mastercard, etc., Credit Card Number & Name thereon, etc. (mandatory); and,

– a photo identification evidencing she or he is the rightful possessor and user of said credit card or payment medium (mandatory).

Otherwise, Hansoken Cloud will not give access and control to a claimant unless Hansoken Cloud is served with a valid order of a court, agency, or appropriate Internet controlling entity such as Internet Corporation for Assigned Names and Numbers (“ICANN”), requiring Hansoken Cloud to give such access and control to said claimant.

Subscriber acknowledges and accepts that the foregoing access and control policies and procedures are the only way that notice(s) can be given and changes can be effected regarding said access and/or control;

Subscriber acknowledges and accepts said access and control policy and procedure, agrees not to bring any claim in the form of a lawsuit or otherwise against Hansoken Cloud arising out of its following said policy and procedure, agrees immediately to dismiss any claim so brought, and hereby releases Hansoken Cloud from all liability and all claims for damages or any other liability whatsoever that may arise out of Hansoken Cloud’s following said policy and procedure.

33. Transfer of Hosting Service (Hosting Migrations)

Hansoken Cloud may, at our sole discretion and after the subscriber’s request, try to assist the subscriber to move their web hosting account to our infrastructure (“Hosting Migration”). Hosting Migrations are a service that are provided as a courtesy, and there are no guarantees regarding the success, possibility, or time required to perform and complete a Hosting Migration. Hosting Migrations are not available for websites with over 10GB of data or having more than 100,000 files. Some hosting platforms/companies have data in a proprietary or incompatible format, which may mean we will be unable to assist the subscribers in performing a Hosting Migration.

By requesting for a Hosting Migration, you represent and warrant that you are authorized to:
– Provide us with access to your third-party hosting account, and
– Allow us to migrate the data at the third-party host to us.

After a Hosting Migration has been performed, the subscribers are solely responsible for reviewing the functionality and accuracy of migrated content. If the subscriber is satisfied with the Hosting Migration, the subscriber will need to update their domain name’s DNS records so that the website is accessible in its new location. We will not backup any data during a Hosting Migration, and the subscriber is recommended to backup their third-party hosted website before migration. Any changes or revisions to the subscriber’s website during the migration process may cause complications and is advised to be avoided.

Subscriber agrees that:
– Subscriber retain sole contractual and any other fiduciary or legal responsibilities related to their third-party hosting account.
– We are not liable for any delay in website availability, or loss of data related to the subscriber’s Hosting Migration.

34. Transfer of Ownership

Hansoken Cloud is not responsible to determine ownership of websites hosted by, accounts opened with, or domains registered with Hansoken Cloud or its affiliates. By accessing Hansoken Cloud’s system, registering, or using any of the services provided by Hansoken Cloud, the Subscriber, or any other person so accessing, registering or using, hereby represents and warrants that the information provided in connection with said registration, including as well information concerning ownership of websites, domains, and accounts, is true, accurate, and complete in each material detail. Any disputes arising regarding the ownership of any account, website, or domain hosted by, opened with, or registered with Hansoken Cloud or any of its affiliates are subject to the terms and conditions of this section of these Terms.

Hansoken Cloud will recognize a change of ownership of account(s) with, of websites hosted by, and/or of domains registered with Hansoken Cloud or its affiliates only in the event that at least one of the following occur:
– Hansoken Cloud is served with a valid order of a court, agency, or appropriate internet controlling entity such as ICANN, requiring Hansoken Cloud (or affiliate) to transfer such ownership to said claimant,

– There is received by the Compliance Department a written statement (in a form acceptable to Hansoken Cloud or applicable affiliate) containing the notarized signature of the original owner of the account, website, and/or domain, as applicable, confirming that ownership of the website, domain, and/or account, as applicable, has been transferred to a person (claimant) claiming to own said website, domain and/or account, as applicable, along with a written statement containing the notarized signature of the claimant confirming that she or he has acquired said ownership, has read and agrees to be bound by these Terms.

Subscriber acknowledges and accepts that the foregoing policies and procedures regarding transfer of ownership are the only way that notice(s) can be given and changes can be effected regarding said transfer of ownership within Hansoken Cloud; and, further, that any other changes made directly by Subscriber or by others within the online records of Hansoken Cloud or of its affiliates shall not be deemed effective to give notice to Hansoken Cloud or its affiliates of any changes in said ownership.

35. Disputing Site or Account Ownership

Disputes sometimes arise between or among multiple persons claiming ownership of or rights in a site hosted by Hansoken Cloud or in an associated Hansoken Cloud account. Hansoken Cloud is not obligated to resolve any such disputes. If multiple persons are claiming ownership of or rights in a site hosted by Hansoken Cloud or in an associated Hansoken Cloud account, and, in Hansoken Cloud’s sole judgment, there is not certainty as to the ownership of or rights in said site or account, then Hansoken Cloud will, to the extent of its knowledge and ability, notify said persons of the dispute and demand that said persons promptly, conclusively, and finally resolve the dispute in a manner which makes clear who the owner(s) and/or interest holder(s) is/are and in a manner which relieves Hansoken Cloud of all liability or obligations concerning the dispute.

Any actions taken by Hansoken Cloud in such ownership disputes will be subjected to a fee of SGD50 for the adminstrative overhead for the investigative actions, and will be deemed due and payable immediately.

If the disputing persons fail so to resolve the dispute within what Hansoken Cloud, in its sole judgment, deems to be a reasonable time, then Hansoken Cloud, at its option and without any obligation to do so, may, in accordance with and subject to the laws of Singapore, file an interpleader action in a court of competent jurisdiction within the Republic of Singapore for the purpose of allowing the contending persons to resolve said dispute and to reach certainty regarding ownership of or rights in said site and/or account. The person or persons conclusively and finally determined by the interpleader action to be the rightful owner(s) or interest holder(s) of said site and/or associated account shall be obligated to reimburse Hansoken Cloud for all of its expenses relative to said interpleader action including without limit all its court costs and reasonable attorney fees. All amounts owed to Hansoken Cloud under this process shall be deemed due and payable immediately after judgment or settlement is reached.

36. Notification of Transfer of Hosting Account Ownership

Please note that any changes to the owner and/or billing information stored in the account control panel must be changed by the Transferor or the Transferee. Hansoken Cloud will not be liable for any inability to access the account due to a failure to release access information. Hansoken Cloud reserves the right to accept or reject the request for any reason in its sole and absolute discretion.

37. Newsletter Mailing List

By signing up for a billing account, the subscriber agrees to be subscribed to our company’s mailing list. This list will be used to announce any maintenance, scheduled down-times, promotions, updates to our products and similar topics. Subscribers can unsubscribe from the newsletter at any time.

38. ICANN Domain Registrar Agreement

By signing up for a domain name with Hansoken Cloud, Subscribers are governed by ICANN and its policies. The domain registrant agrees to abide to the ICANN domain legal agreements. For education purposes, the subscribers may refer to official ICANN site.

38.1. Information on WHOIS Service
Under the ICANN Registrar Policy, all domain registrants are required to provide accurate contact information upon domain registration. Contact information is required by ICANN and will be publicly displayed in the Public WHOIS directory . The information is also used by Hansoken Cloud to reach the registrant in any cases of issues pertaining to the registered domain. Domain registrant information used for the WHOIS data is utilised for legitimate purposes to aid in the maintaining of a healthy internet ecosystem, with some functions as follows:

– Finding and Fixing Potential System Problems
– Checking availability of Domain Names
– Fight against Spam, Fraud Registrations and Trademark Infringement
– Information collected for WHOIS Database
– Registrant Name
– Registrant Contact Name
– Registrant Phone Number
– Registrant Email Address

 

38.2. ID Protection Service
Hansoken Cloud ID Protection service is available for all domains registered via Hansoken Cloud. The ID Protection service acts as a proxy by showing the contact information for Hansoken Cloud’s ID Protection service instead, shielding your personal information from public WHOIS searches. ID protection subscriptions can be obtained for all new domain registrations or domain transfers to Hansoken Cloud.

39. Cancellation of Colocation Services

Upon termination of the colocation service, Hansoken Cloud provides a 30-day grace period for the collection of the hardware from the data centre. If the subscriber is unable to collect the hardware within the 30-day grace period, a storage fee of S$160 per 1U device/month will be charged. After a 6-month chargeable storage period, Hansoken Cloud reserves the right to liquidate the hardware should the subscriber becomes uncontactable and/or not make payment for the overdue storage fee to offset the amount owing to Hansoken Cloud. Prior to the liquidation of the hardware, Hansoken Cloud will provide an email notification to the subscriber.

The initial deposit collected for the colocation service will first be used for the offset of the amount payable after the cancellation period. The amount payable can include but not limited to: storage fee, owing monthly fees and disposal fee. Hansoken Cloud reserves the right to use the deposit to offset the amount owing.

40. Provisions Specific to Reseller Hosting

Definition of Reseller: Specific to this article, a Reseller is defined as a party reselling Hansoken Cloud’s services.

Hansoken Cloud Hosting Resellers: Hansoken Cloud offers reseller web hosting services, and such services may be subjected to the terms and conditions of the resellers. Pricing, discounts and promotions provided are determined solely by the resellers and Hansoken Cloud does not exact any forms of control or influence to the web hosting services fulfilled. For any terms and obligations with regards to Hansoken Cloud services purchased through such resellers, it is solely determined and set by the specific reseller.

Hansoken Cloud does not make any forms of representations or guarantees with regards to the availability or quality provided by the reseller. Transactions between resellers and the subscriber solely form a relationship between the subscriber and the provider, and Hansoken Cloud will not be involved in any forms of interactions. Hansoken Cloud is not a point of contact or representative of the subscriber or the reseller by any means. This includes legal actions against such resellers, and Hansoken Cloud will not be held liable or be obligated to provide any information or assistance.

Dispute Resolution: All resellers agree that if a dispute arises from one of the subscribers hosted under Hansoken Cloud’s reseller plans, the reseller will indemnify, defend and hold Hansoken Cloud harmless against any legal actions or expenses from such a dispute.

Representation of Reseller: In any situations where a reseller is uncontactable for any reasons that are within or not within their control, Hansoken Cloud may step in to assist the affected parties, to our own discretion.

41. Hansoken Cloud as a Reseller

Hansoken Cloud acts as a reseller for certain third party services that are used in conjunction with Hansoken Cloud related services. Hansoken Cloud shall not be responsible for any changes in the third party services that causes the third party services to affect any of Hansoken Cloud related services.