Upon submission of the Order and acceptance by Hansoken Cloud, Subscriber shall pay to Hansoken Cloud a refundable deposit and other charges, fees and rentals for the Services and/or equipment, as the case may be, which shall be at the rates prescribed on the Hansoken Cloud website from time to time and payable in advance or at such other time in accordance with Hansoken Cloud’ policy or requirements. The said charges, fees and rentals shall commence from the Effective Date.
8.2. Pay Promptly.
Subscriber shall promptly pay on demand by Hansoken Cloud and at the times stipulated in such demand all charges, fees, rentals, costs or other amounts in connection with the Services. Subscriber shall continue to be liable for any applicable charges during the period of interruption or loss of Services from any cause whatsoever.
Hansoken Cloud may accept prepayment for services to be provided under this Agreement, but such acceptance shall not modify or extend the term of this Agreement.
8.4. Monthly Service Fees.
Fees for service ordered by the Subscriber shall begin on the date of the initial order and that date shall serve as the monthly anniversary date (“Anniversary Billing Date”) for all future billings including one time fees, upgrades, additional services, cancellations and service credits. Fees are due in advance of the monthly service cycle and will be billed on the anniversary date of each month.
8.5. Upgrade Fees.
Upgrades ordered on the Anniversary Billing Date will be billed for a full month service and will continue each month on the Anniversary Billing Date. Upgrades ordered after the normal Anniversary Billing Date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing Anniversary Billing Date.
8.6. Hourly Service Fees.
For any services offered by Hansoken Cloud on an hourly basis (“Hourly Services”), Subscriber shall specify the period of time for which the Hourly Services are requested, or cancel at any time. The minimum period of time for which Hourly Services may be requested is one (“1”) hour and the Subscriber will be billed in full hourly increments, and no breakdown by minutes shall be permitted. Unless otherwise specifically stated in the Terms, Customers who request Hourly Services agree to all terms and conditions in Hansoken Cloud Terms, including but not limited to these Terms and the AUP. Subscriber will be billed for Hourly Services and receive any SLA credits, if applicable, on the Anniversary Billing Date.
8.7. Additional Service Fees.
Additional services, not including Hourly Services, ordered on the Anniversary Billing Date will be billed for the full month service and will continue each month on the Anniversary Billing Date. Additional services ordered after the normal Anniversary Billing Date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing Anniversary Billing Date.
8.8. One Time Fees.
One time fees, such as setup fees, administrative fees and late fees are due and payable at the time they are incurred, and/or agreed upon in writing or via ticket with Hansoken Cloud’ approval. One time fees, such as bandwidth overages and Hansoken Cloud overages are due and payable upon an invoice following the billing cycle in which they are incurred, and are based on standard rates, or as otherwise agreed upon in writing or via ticket with Hansoken Cloud’ approval.
8.9. Full Payment.
All payments due to Hansoken Cloud under this Agreement shall be made in full, without deduction for any reason, including but not limited to, set-off, counterclaim or other equitable or lawful claim.
8.10. Returned Item Fees.
Accounts with returned checks and/or e—checks will be assessed a returned item fee as per described in Appendix—I.
8.11. Late Fees.
Any payment not received within twenty (20) days of the invoice due date, will be assessed a late payment fee of one and one-half percent (1 1/2%) per month or the highest rate allowed by applicable law, whichever is higher, with a minimum of Late Fee as per described in Appendix—I. Subscriber shall pay to Hansoken Cloud all expenses incurred by Hansoken Cloud in exercising any of its rights under this Agreement or applicable law with respect to a Payment Default or other breach by the Subscriber, including, but not limited to, reasonable attorneys’ fees and the fees of any collection agency retained by Hansoken Cloud. Late Fees will continue to accrue as long as there is an outstanding balance.
8.12. Re-Activation Fee for Shared Account.
If Hansoken Cloud suspends the shared account for non-payment, Subscribers shall be allowed to re-instate their use of the Services within Thirty (30) business days of suspension upon approval from Hansoken Cloud and full payment of balances due. A Re-activation Fee as per Appendix—I will be applied.
8.13. Re-activation Fee for Cloud Server, Reseller Account, Virtual Private Server, Dedicated Server, Co-location Account.
If Hansoken Cloud disconnects the Cloud Server, Reseller Account, Virtual Private Server, Dedicated Server, Co—location Account for non—payment, the Subscriber shall pay a Re-Activation Fee as per Appendix—I prior to any Re-Activation of the server and notify Hansoken Cloud with proof of payment. Once payment has been received, the account will be activated within Forty eight (48) Business Hours. Hansoken Cloud will maintain an archival copy of the data files for five (5) days after Hansoken Cloud disconnects the server.
8.14. New Service Fees.
Fees and charges for any new Service or new feature of a Service will be effective when Hansoken Cloud post updated fees and charges on the Hansoken Cloud Website unless Hansoken Cloud expressly state otherwise in a notice. Hansoken Cloud may increase or add new fees and charges for any existing Services by giving You at least a 30-day advance notice.
8.15. Cancellation Fees.
If Subscriber cancel any order after the same has been accepted by Hansoken Cloud, the Subscriber shall be liable to pay a cancellation fee, if any, at Hansoken Cloud prescribed rate for cancellation.
8.16. Changes of Fees.
Hansoken Cloud may vary its charges from time to time by returning notice to the Subscriber. All variations will take effect from the date specified in the notice and Subscriber shall be bound to observe and comply with such variations.
8.17. Refundable Fees.
Upon termination of this Agreement, Subscriber will receive a prorated refund of any pre-paid, refundable fees for the remainder of any term. Fees for certain services, including but not limited to domain name registration and renewal, setup fees, one time fees, shipping and handling, SSL certificate fees, software license fees, technical charges, unused bandwidth, unused disk space, unused backup space, are not refundable unless provided otherwise specified at Hansoken Cloud Website. Hansoken Cloud may, in its sole discretion, refund other amounts as it deems necessary or advisable.
8.18. Money Back Guarantee.
The Services may be eligible to the Hansoken Cloud’ Money Back Guarantee and subject to the Terms of Hansoken Cloud’ Money Back Guarantee Policy as published on Hansoken Cloud Website.
8.19. Uptime Guarantee.
The Services may be eligible to the Hansoken Cloud Uptime Guarantee and may be eligible to Outage Event Credit in the form of a credit against future bill of amounts payable by the Subscriber for the provision of the service subject to the Terms of Hansoken Cloud Uptime Guarantee Policy as published on Hansoken Cloud Website.
8.20. Transfer of Credit.
Hansoken Cloud may, at its absolute discretion and at any time, set off, consolidate or combine accounts or transfer any monies outstanding to the credit of your account with Hansoken Cloud or any of its related companies of whatever description towards the reduction or discharge of any sum due to Hansoken Cloud by Subscriber under this Agreement.